Cancellations, Refunds, Exchanges and Returns
Cancellations & Refunds
Our priority in every case is the fastest shipping possible, so the fulfillment sometimes starts within hours from the order has been placed. If you have ordered a product from the store and you have changed your mind about it within 24 hours, We can stop it from being fulfilled in the printing location. Any orders that have not yet been fulfilled can be cancelled and refunded or modified (recipient’s name, address or the design).
Once a product has entered in the fulfillment, We are not able to cancel and refund or modify it in the order.
- Customizable designs always need confirmation from you via email or the chat function, so We never starts the fulfillment process immediately, if your order contains at least one customizable product.
- Any modification is made on the order on your behalf while it is waiting for fulfillment – will make the fulfillment time reset for your order. Printing partners work in a fulfillment queue system.
Exchanges & Returns
We are working with US/EU/Canada/Mexico/Australia/Japan/CN -based print-on-demand manufacturers to fulfill the orders. We do not have a stock, every product is created when an order is placed. Therefore ANY product you order from this store is considered as a customized product. As a conclusion We can’t accept returns or exchanges.
Please be extra cautious about the sizing of the apparel you are ordering! You can find the product size chart on every product page, in the gallery. We can’t exchange a wrong sized apparel for the reason above.
If you have any problem with the ordered item, please contact us within 7 days after the delivery with a photo proof, the shipping label, QR code and the order number!
Our printing partner will investigate the issue and if it is proven that a faulty product was sent to you, they will re-send the same product completely free of charge. Please also study Care Instructions page to avoid damages from the misuse of the product!
Once a shipment is leaving the printing facility (has been fulfilled), I have no control over the shipping. There are cases when you need to contact your assigned post office to solve a shipping issue.
All orders are guaranteed for delivery. If orders are not received due to circumstances beyond my control, a replacement item will be sent. The replacement item will be shipped to the original shipping address listed at the time the original order was placed.
Item is lost or stuck in transit
Items lost in transit can be reshipped for free of charge. Please contact us to report a lost or stuck item as follows:
- Domestic: The issue must be filed between 7 and 30 days from the last shipping update.
- International: The issue must be filed between 30 and 40 days from the last shipping update.
Item is stolen & marked delivered
The issue must be filed between 3 and 5 days from when the order was marked delivered. Please contact me and contact your assigned post office in this case.
Stolen orders over $100 USD require a police report.
Address is unknown or vacant
If your order hasn’t been shipped to your address for various reasons – sometimes only by mistake -, your shipment will be returned to the printing facility where it has been made. Please contact me in this case, and only provide me a different address, if – according to the tracking – the address was vacant or unknown.
Shipment was unclaimed
If your order was waiting for your pickup at your assigned post office, and you missed it by any reason, it wil be returned to the printing facility where it has been made. Please contact me within 10 days from the last shipping update in this case, and request a reshipment. Unclaimed items will be sent for charity after 10 days.
Incorrectly provided address
If you made an error in the address. We are not responsible for orders not received due to incorrect shipping addresses entered by the customer at time of purchase.
After the parcel arrives
1. If you ordered the wrong item. I ship exactly what is selected by you at checkout. You can find this information on the order confirmation page and email. We are not responsible for replacing orders that were shipped with the correct items on the order confirmation page and email. If you believe an error has occurred due to a mistake on my part, first of all, please accept our sincerest apologies! Your satisfaction is of the highest importance to us! Please contact [email protected] to solve this issue.
2. If the parcel arrives with on of the following conditions, please kindly reach us for a free order replacement (without modification) or a full refund within 5 business days:
- Printed products are not clear, they are blurry.
- The print position is not as described on the website.
- The wrong product was delivered in the order, or part of the order was wrong.
- Damaged by transportation: torn, stretched….
- The product received is not the right color or size as described in the description.
The order has an issue of inadequate quality. Please note that any claims related to quality issues or garment defects must be filed within 5 business days from the date of receipt with full and clear evidence as below:
- Photo(s) of any quality issues or damaged parts of the actual product received;
- Photo(s) of the incorrectly delivered product (in the case of an incorrect color/design from the original order);
- Photo(s) of the size tag and the entire item when measured with a ruler (in the event that the original order was incorrectly sized);
- Photo(s) of the original shipping label of the received product
Our customer service department will receive information from you and handle your case. We will provide replacement services or refunds if the claim is valid and reasonable with the refund policy. To file a claim, please send us an email to [email protected] and include the following information (this is a must).
- If it is a replacement order, we will send it after receiving the confirmation email, the delivery time is the same as the original order time.
- If the order is eligible for a refund, we will refund it to your payment account. This refund will go back to your account within 5 to 7 business days. Besides, we will be responsible for checking the transaction on the payment gateway if you have not received the refund in that time.
Happy Shopping with us!
Teestrending Customer Service Department