Cancellations, Refunds, Exchanges and Returns

Cancellations & Refunds

My priority in every case is the fastest shipping possible, so the fulfillment sometimes starts within hours from the order has been placed. If you have ordered a product from the store and you have changed your mind about it within a few hours, I can stop it from being fulfilled in the printing location. Any orders that have not yet been fulfilled can be cancelled and refunded or modified (recipient’s name, address or the design).

Once a product has entered in the fulfillment, I am not able to cancel and refund or modify it in the order. 

Please note:

  • Customizable designs always need confirmation from you via email or the chat function, so I never start the fulfillment process immediately, if your order contains at least one customizable product.
  • Any modification is made on the order on your behalf while it is waiting for fulfillment – will make the fulfillment time reset for your order. Printing partners work in a fulfillment queue system.

Exchanges & Returns

I’m working with US/EU/Canada/Mexico/Australia/Japan-based print-on-demand manufacturers to fulfill the orders. I do not have a stock, every product is created when an order is placed. Therefore ANY product you order from this store is considered as a customized product. As a conclusion I can’t accept returns or exchanges.

Please be extra cautious about the sizing of the apparel you are ordering! You can find the product size chart on every product page, in the gallery. I can’t exchange a wrong sized apparel for the reason above.

If you have any problem with the ordered item, please contact me within 28 days after the delivery with a photo proof and the order number!

My printing partner will investigate the issue and if it is proven that a faulty product was sent to you, they will re-send the same product completely free of charge. Please also study Care Instructions page to avoid damages from the misuse of the product! 

Shipping Issues

Once a shipment is leaving the printing facility (has been fulfilled), I have no control over the shipping. There are cases when you need to contact your assigned post office to solve a shipping issue.

Order guarantee

All orders are guaranteed for delivery. If orders are not received due to circumstances beyond my control, a replacement item will be sent. The replacement item will be shipped to the original shipping address listed at the time the original order was placed.

Item is lost or stuck in transit

Items lost in transit can be reshipped for free of charge. Please contact me to report a lost or stuck item as follows:

  • Domestic: The issue must be filed between 7 and 30 days from the last shipping update.
  • International: The issue must be filed between 20 and 30 days from the last shipping update.

Item is stolen & marked delivered

The issue must be filed between 5 and 15 days from when the order was marked delivered. Please contact me and contact your assigned post office in this case.

Stolen orders over $100 USD require a police report.

Address is unknown or vacant

If your order hasn’t been shipped to your address for various reasons – sometimes only by mistake -, your shipment will be returned to the printing facility where it has been made. Please contact me in this case, and only provide me a different address, if – according to the tracking – the address was vacant or unknown.

Shipment was unclaimed

If your order was waiting for your pickup at your assigned post office, and you missed it by any reason, it wil be returned to the printing facility where it has been made. Please contact me within 28 days from the last shipping update in this case, and request a reshipment. Unclaimed items will be sent for charity after 28 days.

Incorrectly provided address

 

If you made an error in the address. I am not responsible for orders not received due to incorrect shipping addresses entered by the customer at time of purchase. 

Incorrect item ordered

 

If you ordered the wrong item. I ship exactly what is selected by you at checkout. You can find this information on the order confirmation page and email. I am not responsible for replacing orders that were shipped with the correct items on the order confirmation page and email. If you believe an error has occurred due to a mistake on my part, first of all please accept my sincerest apologies! Your satisfaction is of the highest importance to me! I am happy to replace any items that were missed the mark on. Please contact me to solve this issue.